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Evidence Guide: PMAOMIR321 - Manage communication systems during an incident

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PMAOMIR321 - Manage communication systems during an incident

What evidence can you provide to prove your understanding of each of the following citeria?

Check existing communications systems

  1. Check that the available communications systems are operable
  2. Ensure that personnel are available and trained to use the existing facilities
  3. Ensure that recording systems are in place to enable accurate recording of data
Check that the available communications systems are operable

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that personnel are available and trained to use the existing facilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that recording systems are in place to enable accurate recording of data

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide necessary communications systems

  1. Identify stakeholders in the incident management process
  2. Identify the communication needs of these stakeholders
  3. Plan for the acquisition and deployment of the systems necessary to provide the communication needs
  4. Acquire, set up and put into operation the communications systems as required
  5. Allocate and train personnel, as required, to support the communication systems provided
Identify stakeholders in the incident management process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the communication needs of these stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan for the acquisition and deployment of the systems necessary to provide the communication needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Acquire, set up and put into operation the communications systems as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Allocate and train personnel, as required, to support the communication systems provided

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare contingency plans

  1. Review the incident information available to estimate possible future communication requirements
  2. Prepare contingency plans for communication requirements, including all equipment, facilities, resources and people
  3. Manage the contingency plan to ensure that systems are provided, as required
  4. Review and update the requirements throughout the incident
Review the incident information available to estimate possible future communication requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare contingency plans for communication requirements, including all equipment, facilities, resources and people

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage the contingency plan to ensure that systems are provided, as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and update the requirements throughout the incident

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Keep a record of the incident

  1. Maintain a chronological record of the incident, the needs, resources and solutions as the incident progresses
  2. Prepare a report, including recommendations for the future, at the conclusion of the incident
Maintain a chronological record of the incident, the needs, resources and solutions as the incident progresses

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare a report, including recommendations for the future, at the conclusion of the incident

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Control hazards concerned with the communications systems

  1. Identify hazards in the work environment
  2. Assess the risks arising from those hazards
  3. Implement measures to control those risks in line with procedures and duty of care
Identify hazards in the work environment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess the risks arising from those hazards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement measures to control those risks in line with procedures and duty of care

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to problems

  1. Identify possible problems in equipment or process
  2. Determine which problems need action
  3. Determine possible fault causes
  4. Rectify problems using solutions within area of responsibility
  5. Follow through items initiated until final resolution has occurred
  6. Report problems outside area of responsibility to designated person
Identify possible problems in equipment or process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine which problems need action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine possible fault causes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Rectify problems using solutions within area of responsibility

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow through items initiated until final resolution has occurred

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report problems outside area of responsibility to designated person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Check existing communications systems

1.1

Check that the available communications systems are operable

1.2

Ensure that personnel are available and trained to use the existing facilities

1.3

Ensure that recording systems are in place to enable accurate recording of data

2

Provide necessary communications systems

2.1

Identify stakeholders in the incident management process

2.2

Identify the communication needs of these stakeholders

2.3

Plan for the acquisition and deployment of the systems necessary to provide the communication needs

2.4

Acquire, set up and put into operation the communications systems as required

2.5

Allocate and train personnel, as required, to support the communication systems provided

3

Prepare contingency plans

3.1

Review the incident information available to estimate possible future communication requirements

3.2

Prepare contingency plans for communication requirements, including all equipment, facilities, resources and people

3.3

Manage the contingency plan to ensure that systems are provided, as required

3.4

Review and update the requirements throughout the incident

4

Keep a record of the incident

4.1

Maintain a chronological record of the incident, the needs, resources and solutions as the incident progresses

4.2

Prepare a report, including recommendations for the future, at the conclusion of the incident

5

Control hazards concerned with the communications systems

5.1

Identify hazards in the work environment

5.2

Assess the risks arising from those hazards

5.3

Implement measures to control those risks in line with procedures and duty of care

6

Respond to problems

6.1

Identify possible problems in equipment or process

6.2

Determine which problems need action

6.3

Determine possible fault causes

6.4

Rectify problems using solutions within area of responsibility

6.5

Follow through items initiated until final resolution has occurred

6.6

Report problems outside area of responsibility to designated person

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Check existing communications systems

1.1

Check that the available communications systems are operable

1.2

Ensure that personnel are available and trained to use the existing facilities

1.3

Ensure that recording systems are in place to enable accurate recording of data

2

Provide necessary communications systems

2.1

Identify stakeholders in the incident management process

2.2

Identify the communication needs of these stakeholders

2.3

Plan for the acquisition and deployment of the systems necessary to provide the communication needs

2.4

Acquire, set up and put into operation the communications systems as required

2.5

Allocate and train personnel, as required, to support the communication systems provided

3

Prepare contingency plans

3.1

Review the incident information available to estimate possible future communication requirements

3.2

Prepare contingency plans for communication requirements, including all equipment, facilities, resources and people

3.3

Manage the contingency plan to ensure that systems are provided, as required

3.4

Review and update the requirements throughout the incident

4

Keep a record of the incident

4.1

Maintain a chronological record of the incident, the needs, resources and solutions as the incident progresses

4.2

Prepare a report, including recommendations for the future, at the conclusion of the incident

5

Control hazards concerned with the communications systems

5.1

Identify hazards in the work environment

5.2

Assess the risks arising from those hazards

5.3

Implement measures to control those risks in line with procedures and duty of care

6

Respond to problems

6.1

Identify possible problems in equipment or process

6.2

Determine which problems need action

6.3

Determine possible fault causes

6.4

Rectify problems using solutions within area of responsibility

6.5

Follow through items initiated until final resolution has occurred

6.6

Report problems outside area of responsibility to designated person

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include the ability to:

identify hazards and risks and implement risk controls

manage and coordinate human and physical resources to meet communications needs

plan for contingencies, monitor communication requirements and availability, and implement contingency plans as required

prioritise and respond to communications requests and requirements

react appropriately under stress

complete written records

provide written and verbal reports

evaluate the communications systems, activities and resources after an incident and make recommendations for the future.

Evidence must be provided that demonstrates knowledge of:

organisational procedures, including those covering:

incident, fire and accident

communication systems

emergency response plans

skills development and training

acquisitions and purchasing

reporting requirements

internal and external stakeholders and their typical incident communication needs

types of communication equipment and systems and their application

problem-solving techniques

hazards that may arise in the job/work environment and:

their possible causes

potential consequences

risks

appropriate risk controls

contingency planning.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Regulatory framework

The latest version of all legislation, regulations, industry codes of practice and Australian/international standards, or the version specified by the local regulatory authority, must be used, and include one or more of the following:

legislative requirements, including work health and safety (WHS)

industry codes of practice and guidelines

environmental regulations and guidelines

Australian and other standards

licence and certification requirements

All operations to which this unit applies are subject to stringent health, safety and environment (HSE) requirements, which may be imposed through state/territory or federal legislation, and these must not be compromised at any time. Where there is an apparent conflict between performance criteria and HSE requirements, the HSE requirements take precedence.

Procedures

All operations must be performed in accordance with relevant procedures.

Procedures are written, verbal, visual, computer-based or in some other form, and include one or more of the following:

emergency procedures

work instructions

standard operating procedures (SOPs)

safe work method statements (SWMS)

formulas/recipes

batch sheets

temporary instructions

any similar instructions provided for the smooth running of the plant

Hazards

Hazards include one or more of the following:

intrinsically safe equipment

internet security and hacking threats

heat, smoke, darkness, dust or other atmospheric hazards

electricity

equipment failures

flammability and explosivity

hazardous products and materials

unauthorised personnel

extreme weather

other hazards that might arise

Identifying risks requires consideration of specific hazards and:

what level of harm can occur

how harm can occur (various chains of events that could result in harm from the hazard)

the likelihood that harm will occur

Communication systems

Communication systems include one or more of the following:

telephone equipment, such as handsets, switchboards, satellites and lines

mobile phones

texts and messaging

fax machines

video conferencing

messaging/paging options

computers

internet

email

Facebook, Twitter and other social media

radio systems (HF and VHF)

printers, copiers and supplies

Problems

Problems include one or more of the following:

damage to existing infrastructure

lack of availability of equipment and resources

lack of specialised and/or trained people

volume of communications being received